Refund policy

We want every Momanté set to feel like it was made for you—because in every way that matters, it was.

Our Promise

You have 14 days from the moment your order arrives to decide if it’s truly yours. If it isn’t quite the moment you envisioned, we’re here to make it right.

Return Eligibility

Items are welcome back if they remain unworn, unused, with all original packaging and tags intact, and accompanied by proof of purchase.

How to Begin

Simply write to us at momante.nails@gmail.com with your order details. We’ll guide you gently through every step and provide the return address once your request is approved. (Please note: packages sent without prior approval cannot be processed.)

Damaged or Incorrect Items

Should anything arrive less than perfect, please reach out within 48 hours of delivery. We’ll resolve it swiftly and graciously.

Non-Returnable Items

For hygiene reasons, sale pieces and gift cards are considered final. If you have any questions about a specific set, we’re always happy to advise before purchase.

Exchanges

The quickest path to your perfect set is to return the original through our standard process. Once received and approved, we invite you to place a new order (we’re delighted to reserve your desired style in advance if you let us know). This ensures your new moment arrives without delay.

European Union 14-Day Cooling-Off Period

Customers in the European Union enjoy an unconditional 14-day right of withdrawal, for any reason. The same care conditions apply: unworn, unused, and in original packaging.

Refunds

As soon as your return reaches us, we’ll inspect it with care and notify you immediately. Approved refunds are processed back to your original payment method within 10 business days—though your bank or card provider may take a little longer to reflect the credit.

If 15 business days have passed since approval and the funds have not yet appeared, please don’t hesitate to whisper to us at momante.nails@gmail.com. We’re here until everything feels just right. ♡